I can confirm that the Ticket Filter is working as I can change the Auto-assign To in the Ticket Filter and it will change who it is assigned to, but it seems to be skipping the Help Topic (field right below). The Help Topic is always blank (set to Private/Internal or Public). I can manually edit the ticket and select the Help Topic.
Using: v1.9.3 (bba9ccc)
Am I missing something? Thanks, Nick
Actually it looks like a bug perhaps.? It is ignoring the Help Topic in the filter and instead applying the default Help Topic assigned to the email address. If the default Help Topic for the Email address is set to "---System Default---" then it leaves it blank after the ticket goes through the filter.
After installing RC5, it looks like it was fixed, thanks!
As a reminder, RC# versions should not really be run in a production environment.Please remember to upgrade your setup once the stable is released.I'm glad that you got things sorted. I'm going to close this thread and mark it as resolved.Please feel free to start a new thread if you have another question, comment, etc.
