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Hi!,I'm just instaled and configured Osticket RC4, and all works like a charm, but, i don't get any form to do "my own" Automatic Alert, i got the mailing working just perfect, but, in this sistem, there is 4 agents who have to say no or yes to a submit, i just used canned responses, and personal sign, so the sistem admin, gets 4 responses of yes or no in any submit.But, he gets a lot of emails so, he need to get an email just after that 4 responses, i can't make it either via Alerts or Ticket filters, if you need any data just ask, Thanks in advance.