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Hello All,Is there any way to assign multiple department/group to single agent.Please see the attachment file for my scenario. Any help would be appreciated.Thanks in Advance. Thanks,Karniv Patel
Issue in ticket access for agent.
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I am stuck here.Please help me.
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Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. You should be able to assign the group and primary department at Admin panel -> Staff -> STAFFNAME.Then you can go to Admin panel -> Staff -> Groups -> GROUPNAME and select which departments they have access to. If this does not work then you are using a version other than 1.9.3.