[resolved] No E-Mail for Support Crew

Soehnke

Hello,i have a problem with osTicket, when a new Ticket is created there will be no E-Mail for the Support Crew. The settings are fine - a test E-Mail from osTicket works fine.Here some infos about my installation:http://i.imgur.com/rTJS5aE.pngI hope you can help me out!

ntozier

You haven't given us enough information to actually provide you with assistance (such as email settings, Alerts & Notices settings, Department settings, etc.)Please check Admin panel -> Settings -> Alerts & Notices and check New Ticket Alert.Then check the default department that you are assigning tickets to at: Admin panel -> Staff -> Departments and check Autoresponder settings.

Soehnke

Hello,all Settings are fine, here some Screenshots (from the german version):http://i.imgur.com/5N9QJVV.pnghttp://i.imgur.com/lFegb1l.pnghttp://i.imgur.com/n5lujh3.pngI hope thats the Info you need!One more info: I don't have make a new installation, it's an update from 1.6 or 1.7.Regards Soehnke

Chefkeks

Looks like you are using not the official osTicket version!As a translator/proofreader of the German translation of the official osTicket, it took me only a few seconds to see that this is not an official osTicket version.Different reasons why this is the case:- osTicket 1.9.3 has no support for multilanguage!- the translations is totally different compared to the official translation!From which source did you get this osTicket version?!The official osTicket can be found here:http://www.osticket.comhttp://www.osticket.com/downloadhttps://github.com/osTicketI guess I do not need to mention that there is no support for non-official osTicket versions like yours.

ntozier

Re: I guess I do not need to mention that there is no support for non-official osTicket versions like yours.Chefkeks is correct we do not provide support for unofficial 3rd party released versions of osTicket, you may however be able to contact the vendor/provider that you got the version from for support.

Soehnke

Hello,i use the version from osticket.com.de... But as you say i will change to the official version and give you a feedback if it works!Thanks for your Help!

Soehnke

Hello,please close this thread and mark him as solved. Now i use the official version from osticket.com, thisversion works fine!Thanks for your Help!GreetsSoehnke

ntozier

Glad that you got that sorted. :) Please do not hesitate to start a new thread if you have another question, comment, etc.