Hi, I've OsTicket v1.9.1 installed on a win 2008 r2 server and it works great. The issue is that I have lost all my notes of the installation which includes the password for the root account so I can't access the mysql database, phpmyadmin or even make a backup of the database..I did the installation with Xampp and I've tried to reset the root password in Xampp and also via this instructions http://dev.mysql.com/doc/refman/5.0/en/resetting-permissions.html but nothing works. Is the only solution to do a fresh install? If I have to, could I just make a new install of OsTicket and then copy over the folders of the database and htdocs?What should I think of? Regards, T

Your MySQL credentials are in include/ost-config.php file. 

If you need more assistance than that please let us know.

Thanks peter. I've looked at that file and tried those credentials before but it didn't work. Until I tried again today... :)

do you lost your password of the database or password of your admin account?

@[deleted] Should I close this thread and mark it resolved.

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