I found some problem when i submit a ticket with a user name / Full Name / name containing a "." (a dot)If there is no space in the name and there is a ".", the name will completely disappear in the User Directory screen. Seen as attached.If there is space in the name and there is a ".", the name will be cut short. everything after "." will disappear, leaving only the part before the space.I found it in v1.9.2I suppose it's something to be fixed?Any advice from experts here please? Thanks.

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There are other threads on the forums that discuss this.I do not recall if there is a fix, but I know it was also reported on github. You should probably search the forums and github issues.

thanks for the pointer

Found it. https://github.com/osTicket/osTicket-1.8/issues/1195

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