ticket attachment not in admin email

BlueAtlas

I cannot get the ticket's attachment to show as an attachment for the admin email sent after ticket has been created.I have tested an attachment if the ticket is replied to as a staff member and attaches a file, the user receives the attachment in the email.But the admin email also needs to have the attachment.Are there settings for this, or is it a bug?

ntozier

Attachments are not included on outgoing emails to staff. Never have been.It's not a bug, its by design.

BlueAtlas

How come user can receive the attachment in the email, but not the admin/staff's email?

peter

As @[deleted] mentioned, this is by design - Alerts and notices are just that - away to alert staff of new ticket or message. I just don't see the case to include attachments in an alert.Users receive responses which may include attachments if enabled (see Admin Panel > Settings > Tickets > Attachments).