Hi all,  I've setup an OS Ticket system and it works well. ? But my colleges want to received internal notes alerts to all collaborators. I enabled New Internal Note Alert in settings but it seems like it only send to ticket assigned person. I would like to know is there any ways to send internal alert notes to all collaborators?Thanks.

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Collaborators are not staff.Internal notes are for staff.

ntozier is correct.Internal notes (and their alert mails) are only for Agents or Teams assigned to a ticket.Users (the owner of a ticket AND the collaborating persons of the ticket) should not see the internal notes that the agents made.

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