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Bug number 5.After creating my first ticket I was asked to enter an email address of my customer. I did. After this, I tried to create the ticket, what failed.Now I visited the users list:It's impossible to click on the first entry.
[resolved] Created user not correctly shown in user list
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What version of osTicket are you running?It looks like you didn't add a username. You can look at the page source and find the users client id number associated with the user and manually get to the edit user page. Or you can guess.The url is://support.domain.tld/scp/users.php?id=2
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I am using osticket 1.9.3 as mentioned in the tags.I wasn't asked for an username just an email address. After entering the email address, the "user" was created automatically.I retried this procedure to make ensure I did not overview an field named "name", nevertheless I was very sure.I found the "bug": Entering an email address like "super@example.com" does work, but "super.me@example.com" does not work because of the point in the local part of the mail address. I believe this is a bug and I am very confused, that I am the first who found this bug. I believe, mail addresses with dots in local parts are very common.I addition: it's not possible to edit or extend any user data of a new created user like first name, last name, company etc while creating the ticket. So I have to create first the user and after this the ticket. I may wonder, if this workflow could improved.Bonus edit: I "registered" the user to check if I am able now to set first and last name. I can't. So if I have a john@example.com and john@example.org both are listed as John? How can I create fields like first name and last name to display the users in the lists?
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Q: I am using osticket 1.9.3 as mentioned in the tags.A: I will not ever presume version number base on the tags that people pick. Hence why I have asked directly.When you click on new ticket, please post a screen shot of the page. Because it sounds like something isn't working the way it should be.
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IMMEDIATLY after click New Ticket this is what I see WITHOUT ANY other interaction by me:
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I believe that this is a problem caused by your use of a language pack.see: http://forum.osticket.com/d/discussion//cannot-create-a-new-ticket#latest
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A fresh install (including dropping the database, of course) without the german language pack resolves the problem. I am able to add a new user with first name and to click it in the user list.
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Excellent. I'll mark this thread as resolved and close the thread.Please feel free to start a new thread if you have another question or comment.