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Hi there,This is my fourth issue with osTicket. It seems, that I am really stupid.I cannot find any error message on this screen?
[resolved] Cannot create a new ticket
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Have you setup or changed any required fields in the Admin panel -> manage -> forms?
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I did not. I have validated this by checking the column "last updated" in the view and they are all exact the same and my installation date & time.
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What version of osTicket are you running?Go to Admin panel -> Manage -> Forms -> Ticket Detailswhats marked required?Also check Admin panel -> Manage -> Forms -> Contact informationwhats marked required?
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I run osTicket 1.9.3 as mentioned in the tags.In Ticket details: Only "E-Mail-Adresse" and "Problem Zusammenfassung" are marked as required. They are the only existing fields.In Contact information: Only "E-Mail-Adresse" exists and is marked as required.
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"Problem Zusammenfassung"?Are you running a version that you got from some place other than osticket.com?Are you running a language pack?
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I run the version I got from osticket.com and installed the german language pack from osticket.com
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Set your language back to English.Uninstall the language file. They should never be used in a production environment and are not ready. They will and do break any current installation.
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A fresh install (including dropping the database, of course) without the german language pack resolves the problem.The popup opens now correctly and offers the Full name-field. Great!You - or whoever is able to - should remove the language packs.
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I do not have access to edit the web page. Although when I go to to the download page I haven't seen the language packs for quite some time.
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I found the link via google searching for osticket languages.
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It's my understanding that the 1.9.4 rc1 is testing the language files and will be available shortly. So hopefully it wont be too long before the links are actually needed. :)I'll mark this thread as resolved and close the thread. Please feel free to start a new thread if you have another question, comment, feedback, etc.