Any idea where the list is that you can edit to give the user a list of organizations to choose from when creating a new ticket. I created a bunch of organizations for the drop down menu but I cannot for the life of me figure out where I went to do this. I thought it was under forms, organizations, but I can't seem to find this list anywhere. If anyone knows off the top of their head I would appreciate it. Thanks!
Found it. If you are Admin you can add this custom field to the new ticket screen by going to Manage -> Forms. When you are viewing the list of forms you can click on Ticket Details, and then after Priority Level under the Form Fields section you can add a new field, call it "Organizations:", and set the type to choices. Click on config and it will let you enter a list of choices that can be selected when the ticket is created in order to specify what organization the ticket is for.
Generally speaking I'm not sure that you want to actually do this. While I can see a use case for it, it means that users can mess up the organization that a ticket is associated to/with. And other members of the Organization would not be able to see the tickets.We personally use a Organization drop down list (that we created, and populated) which people use to populate similar data, but does not influence ticket viewability by using the built in user Organizations.
