When I add an agent link from the new drop down list in a ticket and I try to use it from within the ticket, the browser responds: URL link not authorized.When I click on the link in the email that was send as a ticket reply nothing happened, the link has only this content in the email "%{ticket.staff_link}" -> agent ticket link or this "%{url}/scp" -> Agent Login Page link.The created links are shown in the ticket like this:http://x.x.x.x/osticket/scp/l.php?url=%25{url}%2Fscp&auth=4b8190926be916804da8a99738b49fd6 -> this is an example for the Agent Ticket Login Page linkhttp://x.x.x.x/osticket/scp/l.php?url=%25{ticket.staff_link}&auth=4b8190926be916804da8a99738b49fd6 -> this is an example for the Agent Ticket linkI have tested the two end user links too.Only one of the links is working but it only works when I try to open it from within the email that was send as a ticket reply.http://x.x.x.x/osticket/scp/l.php?url=%25%7Brecipient.ticket_link%7D&auth=4b8190926be916804da8a99738b49fd6 -> End User Ticket Link (this is the one that works)http://x.x.x.x/osticket/scp/l.php?url=%25%7Burl%7D%2Flogin.php&auth=4b8190926be916804da8a99738b49fd6 -> End User Login Page Link (here comes also the "URL link not authorized" message)When I click on the End User Login Page link in the email that was send as a ticket reply, nothing happened, the link has only this content in the email "%{url}/login.php".I have created all the links in a ticket in the scp as an agent.My mail client is thunderbird 31.0P.S. There is no osticket v.1.9.3 tag so I used the v.1.9.2 tag instead. Maybe you could add new tags for v.1.9.3 (and the nearly upcoming v1.9.4-rc)?

There hasn't been an official announcement of osTicket 1.9.3 yet, so as far as I'm concerned it hasn't been officially released yet. ;)  I'm presuming by your P.S. that is the version you have installed?I haven't even installed it yet, so I can't even try to replicate what you've reported, but I will point this thread out to the devs.

Yes, I'm using osTicket 1.9.3. in a test environment. I have got an crowdin message from Jared last week (1/8/2014) which announced 1.9.3 for the next day and 1.9.4rc (with language packs) soon. I've downloaded 1.9.3 from the official download link (http://osticket.com/download). Ok, let us see what the developers will say. Maybe I'm using it the wrong way..I have posted another question (http://forum.osticket.com/d/discussion//bug-in-nested-help-topics#latest) but I got no answer till now. Do you know if it will be answered sometime or is this type of question wrong at this place?

I'll point out this thread to the devs.

Ok, thank your for your efforts :-)

a month later

Are there any news to this topic?

..or to my second issue (http://forum.osticket.com/d/discussion//bug-in-nested-help-topics#latest)?

Have you checked to see if the new version(s) fix your issues?

Yes I have tested also the current 1.9.4 rc2. No differences (for both "issues").I think one point is that I have used the ticket link feature the wrong way (or not? -> I can't really find hints how to use the links "the right way").And I guess there is an issue at least with the "End User New Activity Notice" in combination with the "End User Ticket Login Page Link".I have only created the ticket links via redactor and send a reply from a ticket and tested then if the link works from the received mail.But I guess the context is important:when I create a agent ticket link it must be used in an internal note and works from the email which was sent to inform an agent (otherwise the scp-Part in the link is missing because the ticket reply is used for the "other site"->customer portal).So when I pay attention to the context, the links are working, with one execption:In the "End User New Activity Notice" the link "End User Login Page Link" doesn't work.It looks like the created link is "wrong".I could send you an affected mail.And I will use the other post for the help topic issue..

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