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Hello,it would be good to have a field in the ticket where staff can write notes about the customer which is visible and editable in all the customers tickets but is invisible for the customer itself.
Implement field 'Customer info' shown in all tickets of a customer but only visible for staff
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You can create a custom field that will be empty for all tickets and only viewable internally by staff. But as far as I know, you can't create a field with pre-populated data (though I reserve the right to be wrong).
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This functionality already exists. You can do it by adding an internal note, or by creating an adding an internal custom field.
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Yeah but I think he want's to have a note appear on every ticket whenever a specific user creates one.
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I re-iterate: or by creating an adding an internal custom field.