I love the concept of completely authoring a KB within OSTicket.  However I manage multiple networks for different clients who need access to KB articles about completely differing issues.  A KB can be a daunting thing to navigate in the first place, especially if you come across information that isn't relevant to you or your issue.Since organizations already exist within OSTicket, I'm curious why a separate KB can't be created for those individual organizations?  Or at the very least the ability to create categories that are only visible to users who are logged in from a specific organization?  It would seem to me that this functionality would be fairly simple to add since we currently have the ability to make a category "Public" or "Private".  Adding a third option to be organization specific would solve the issue.Is this something that is likely to make a release build anytime in the near future?

Hi all,I think it would be even better to have an option to make the KB (or sub-categories) only visible for a specific department.That way each department can have it's own private KB.Thanks, Eric

Both of those sound like a good ideas to me.

Perhaps the options of All, Internal and Organisations. That way the KB doesn't have to be limited to only an individual organisation but can be applied to a specified list of them Organisations. This could be done at the Category level and the FAQ level.

23 days later

We would love to see this feature added! I was just about to enter a new discussion requesting this very same thing. We are currently supporting clients with disparate systems and we can't use the knowledge base at all until it is organizational/departmental dependent and only visible to logged in users.

Simple reply: +1 for that ideas

15 days later

+1 , I implemented it in my installation same Help Topics by organizations

a month later

Any devs by chance have comment to add to this post?  I realize you guys are fairly busy, but having a response on your opinion would be excellent.  Thanks in advance.

10 days later

I'm not a dev, but am the forum admin.  I filter a lot of the stuff so that the devs can focus on their job... developing.  That being said you will see that I have already replied to this thread, which also coincidentally means that I passed on the idea to them.

6 days later
11 days later

You're very welcome. :)

+1I'll be happy to see this in a future version.

6 years later

I see this was being discussed in 2014. This feature was in our previous helpdesk application and is the only missing functionality for osTicket. I would love to see this feature added as well.

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