We have clients who want to see the tickets go about their employees. Is there any way to do this? Normally users put their user and a ticket number. Here are only tickets that are related to your account not include the users in the same place. The idea would be to assign a user the ability to see the tickets of domain @[deleted] of something more flexible.Like a staff user but without any possilibity to see the rest of departments.Best regards.Emiliano.
Staff Panel -> Users -> OrganizationsAdd an OrganizationAdd your users to the Organization.Users in the same Organization are allowed to see tickets that belong to that Organization.You can also set a Primary contact.
It would be nice if we had a deep level of configuration for this. Perhaps the ability to add deeper levels to Organisations: you could have an organisation containing all the users, and then separate them into "departments" as you choose.Each department could have slightly different permissions as you choose so that members of a Managers department could be see all the tickets of the organisation and perhaps receive notifications when a member of their organisation creates a ticket to be set on an individual basis, whereas the regular users could only see their own.You could also set each department to have a Team Leader who can be set to get notifications when a member of their department creates a ticket and can view all the tickets of their department.It would be nice to have the deeper configuration options.
@[deleted] you appear to be confusing your terms. Departments are a staff organizational tool, not a user organizational tool. Users cannot be members of a department. Both departments and organizations have a "team leader" option already.
@[deleted] a poor choice of words, by "departments" in this context, I meant a theoretical subgroup under Organization so that users could be "subgrouped" and permissions customised according to the needs of the users and what makes logical sense in the circumstances.
is this implementet now? (I cannot find something in the settings)
wish: the organisazions "Primary Contacts" should have access to all the organizations tickets.
Not working yet.At this time only users in the same organization have access to tickets to other users in the same org.I need another tool. Where the "CEO of the organization" can see all tickets. But users can't see others.Best regards.gamba47
@[deleted]: Q: is this implementet now?A: Yes@[deleted]Q: I need another tool. Where the "CEO of the organization" can see all tickets. But users can't see others.A: so then why wouldn't you use this feature for the ceo, and not for general staff?
