tickets create via email not arrive entirely

OryginalDekeR

I have problem with some tickets via email.When someone answered to ticket email and wrote answer under my message, OSTicket dont paste it.Same problem i have with emails forwarded to ticket email - i see just message from person who forward email.Someone have same problem? How can I resolved this issue?

ntozier

Admin panel -> Settings -> Emails -> uncheck "Strip Quoted Reply" ?

OryginalDekeR

Yes it is - thanks You very much.For this section in setting i have blank popup when click on ?

ntozier

Sorry not sure what you mean.

OryginalDekeR

eh, my pure english...Im show what i am speaking about:

ntozier

Your tooltips are not being displayed, which means your server is not answering the AJAX calls properly. This is usually a server webserver configuration issue.Please post your Admin panel -> Dashboard -> Information. If you have not set "cgi.fix_pathinfo = 1" please do so. If you are running SELinux please disable it and try again (you can enable it after testing)Consult your webserver logs and see what errors are being logged.