Email reply by assigned staff to a ticket alert gets posted as "Internal Note" since v1.9.2 ? In previous versions its was posted as a reply to the ticket.Is there any way to post the staff's email reply as a "proper reply" to the ticket rather than as a internal note? This causes problems for mobile staff who reply from smartphones and expect that the client sees them.Also on GitHub - https://github.com/osTicket/osTicket-1.8/issues/1120
This is not since 1.9.2 its been that way for quite a while. No there is
no way to have it issue an actual real response at this time using the
ui.
Thanks. Is there any way I can change that?
Not currently using the UI. But I do seem to recall a couple other people posting in the mods section about how to do it by editing the files (although I think that it was for 1.9.0 or 1.8.1.x)
