- Edited
Email reply by assigned staff to a ticket alert gets posted as "Internal Note" since v1.9.2 ? In previous versions its was posted as a reply to the ticket.Is there any way to post the staff's email reply as a "proper reply" to the ticket rather than as a internal note? This causes problems for mobile staff who reply from smartphones and expect that the client sees them.Also on GitHub - https://github.com/osTicket/osTicket-1.8/issues/1120