When I have a ticket open (am actually viewing it) I have found myself often lost to find the title of the ticket (this usually happens while I am talking to a client about an issue on a ticket, and they ask for the title). Is it a possibility to highlight the title (maybe Red color) or something, in the view mode.
i've seen a topic regarding to this matter before but i cannot find it anymore
You may find this thread slightly helpful:http://forum.osticket.com/d/discussion//status-new-reply-staff-side
No, unfortunately this is not even discussing the same issue I am bringing up. That thread is discussing highlighting the ticket within a list of other tickets. I am talking about highlighting the ticket "TITLE" when the ticket is actually open and being viewed. So within the single-ticket view mode, is there a way to highlight the title of the ticket, so it stands out from the rest of the ticket's text.
in 1.9.2Edit \include\staff\ticket-view.inc.phpline 348<h2 style="padding 0 5px 0; font-size;"><?php echo Format:($ticket->getSubject()); ?></h2>
No on version 1.9.7. So I would have to edit this with each update?
Yes.
Not really ideal. Could you look into just increasing the font, or somehow highlighting the title in core. I think everyone would appreciate this as the title as it is currently completely blends with the rest of the content etc.
