I recently upgraded to v1.9.2 and I now notice that all tickets sent via email have the web ticket source type assigned to them instead of email. I've tested with a Gmail account, exchange 2013 account, and a Pop/Imap only mail account - all email tickets coming into the system are defaulting to web source type. This effects the ticket filters I have setup for email only tickets and our statistics. Does anyone know what the problem might be?Server InformationosTicket Versionv1.9.2 (4827655)Server SoftwareApachePHP Version5.4.30MySQL Version5.5.38I upgraded June 29 - As shown below the email source type was working before this date.blank

I'm seeing the same thing on a fresh install. I'm also seeing that it is not applying the help topic that is assigned to the address either. Mine is a Windows install:osTicket: v1.9.2 (4827655)Web: Apache/2.2.25PHP: 5.3.28MySQL: 5.6.19

Sounds like you should probably report it on github so that devs see it.

Perfect, thanks, I just wanted to check and make sure there wasn't anything obvious I was missing after searching the forums before opening up the issue over on Git. I've gone ahead and opened up https://github.com/osTicket/osTicket-1.8/issues/1097  

@[deleted] - Thanks for reporting this!

@[deleted] - Not a problem, hopefully they can sort it out for us pretty quick

Yes, hopefully. I added my 2 cents to github issue as well

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