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Hello All,I feel OSTicket product very good feature is an open source, I only thing which is preventing us to use in not having CC email option.We are currently using gmail common email box and want to switch to ticket.The primary objective is to ensure the end user still feels there is no change for him. Also they always cc manager or team which I am not sure if that get captured?While reply tickets also i did not find cc, with mods i dont think it works easy, i mean user also should know who are added to cc.Any help appreciated.