Hello All,I feel OSTicket product very good feature is an open source, I only thing which is preventing us to use in not having CC email option.We are currently using gmail common email box and want to switch to ticket.The primary objective is to ensure the end user still feels there is no change for him. Also they always cc manager or team which I am not sure if that get captured?While reply tickets also i did not find cc, with mods i dont think it works easy, i mean user also should know who are added to cc.Any help appreciated.

Do you know if its possible to send mails to multiple users? I need CC and BCC too

What is Collaborators.osTicket sends emails directly, it doesn't really CC, but if you specify collaborators on a ticket then it sends emails to them.

Hello, I have the same request, if I send a message from inside OSTicket to a customer, I would like this message to be automatically CC´s to one or more emails, in order to keep the case history not only in OSTicket, but also in those users outlook history. Is there a solutiojn for this?Best regards!

quoting my earlier answer:What is Collaborators.

osTicket sends emails directly, it doesn't really CC, but if you specify collaborators on a ticket then it sends emails to them.

a month later

Hi Ntozier,I also require this functionality. In my case, we do not want to replace the existing email what we use with osticket. This required the email should be send to all users (sender, collabrators,dept)For e.g1- sender is abc@test.com. He send email to support@test.com (this is a OSticket configured email)He cc'es the email to cc@test.com.2- OS ticket create new ticket and send a update to abc@test.com, cc@test.com and all dept email of support@test.com individually (not as CC).3- When dept engg replies to email, he replied to support@test.com ( as that is the response email) with some updates.4- This time the email is only received by department staff as abc@test.com and cc@test.com were not in CC list.5- For updating them, I have use osticket interface reply feature. Due to this, my email thread is completely lost .Is there a way where I can modify the code and allow collabrators and creater to be cc'ed in all emails (new creation + update) ?

No.  Staff email replies are considered internal notes.  The only way to send email to the ticket opener is to log into the UI at this time.

Our organization would also like the ability to do an email CC/BCC when opening a ticket. Normally our staff likes to let other staff know that a problem has been reported and that no one else needs to open a ticket for the same issue.

We are presently running an older version of OSTicket that I modded to include a CC field and it has been working great for us.

Having this feature included in a future release would allow us to upgrade. Otherwise we'll have to wait until I can get the time to mod one of the newer releases...

Thanks,

Gene

9 days later

I support Gene. Would like to have that function too. 

7 days later

I need a BCC option, As I am working at such field, have to send some confidential mails. So thinking how can I add blind email ids while am sending the mails. Well I'm working at UK admission essay writing service, so there may have to deal many customers. If we are sending a personnel mail to any client have to include our chief editors ids as bcc.

24 days later

Hello!During a time I try to find the "CC" possibility (remote SMTP or local Sendmail).  The main point is: end customer (TO:)  and all Collaborators (CC) should receive response from ticket system with all destination addresses. Just, any of them can push 'Reply to all' button in any mail client and reply to all persons.        As I see 'collaborator' receives email separately to him without 'CC'.   Can we do via OsTicket such thing for each collaborator ?  Thanks in advance.

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