Receiving tickets via email

vwanrooij

Hi all,I would like to add my support mailbox to the servicedesk. I've seen a lot of forum topic's about email fetching and stuff but I'm still not able to fix the problem. I've setted up the email fetching information. I can receive emails from the same mailaddress when there's an update on the ticket (that is added manually) or something, but I just don't know how I can add all the incoming emails to the ticket system.Thanks a lot,vwanrooij

ntozier

You haven't told us anything about your setup, such as OS, version of osTicket etc. Please read and follow this thread here when requesting help: Please read before requesting assistance.Also how to setup email is located in the wiki at: http://osticket.com/wiki/ in the section about mail.

vwanrooij

Hello Ntozier,I'm sorry for not adding all the information. See below for the server information.Server InformationosTicket Version v1.9.2 (4827655)Server Software Apache/2.2.14 (Ubuntu)PHP Version 5.3.2-1ubuntu4.15MySQL Version 5.5.27PHP Extensions gdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONgettext Improves performance for non US-English configurationsmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsPHP Settings cgi.fix_pathinfo = "1" is recommended if AJAX is not workingDatabase UsageDatabase Space Used 2.09 MiBDatabase Space for Attachments 0.10 MiBWe're running an Exchange Server.Thanks in advance,vwanrooij

ntozier

And you went to admin panel -> Emails -> your system email, and configured your server settings?Did you setup a cron as indicated in the wiki?

vwanrooij

Yes, see attached file. I want to receive all email send to IT-support. I'didn't set up any cron, only checked the box on the interface as you can see on the picture.Thanks in advance,

email fetching.PNG

ntozier

After you have configured email you must configure cron or windows task scheduler (depending on OS) to run the cron.php

vwanrooij

First of all, thanks for your help ntozier, I really appreciate that. Ah like that. I'm using ubuntu with webmin installed so can you please give me more information about configuring the cronjob?Thanks,vwanrooij

JRogers

Try this for help on cron jobs using webmin on ubuntu.Jack

bernardflach

example cronjob : /usr/bin/wget

-q -O /dev/null --post-data '' --header='X-API-Key: YOUROWNAPIKEY' http://website.nll/support/api/tasks/cron

>/dev/null 2>&1

Annie

A convenient way to go: https://www.easycron.com and check out a tutorial at https://www.easycron.com/cron-job-tutorials/how-to-set-up-cron-job-for-osticket.