You just replied to Peter who is the lead dev.https://github.com/osTicket/osTicket-1.8/issues/721Jared's reply from April 2nd: "#733 will definitely address the issue. Extra forms are now manually addable by staff members. Also, #748
should do what you want by allowing admins to associate a help topic
with the email address. Therefore, all email will be tagged with the
configured help topic and will have the extra forms (albeit emptY)
attached."sounds like it to me.