I was performing some tests to see how OSTicket was sending out email for tickets and came across this error:What I did was had a mock user open a ticket, and it was created. I logged in as administrator and was able to view the ticket as open. When I attempted to check the status of the ticket using the mock user and the ticket number, the error came up. Before I installed OSTicket, all of the requirements were met. Not all of the recommended requirements were met, but I cannot remember what they were unfortunately. Let me know if I need to provide more information. Apache: 2.4.4PHP Version: 5.4.16MySQL: 5.6.12

mail error.JPG

What version of osTicket are you running?What "error came up"?

6 days later

I attached a picture of the error. The version of OSTicket is the latest release, v1.9.1.

mail error.JPG

And so after reading the error you immediately went to your php.ini and verified your SMTP and port?

The port says 25 and the SMTP says localhost.

Is that a yes or a no that you checked your mail settings in your php.ini file?

4 days later

I got the information from the php.ini file. Was there something else I was supposed to get?

So your webserver is also your email server?

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