ntozier,Thanks for the help and sorry I've been out of pocket on this. Schedule has been difficult. Rather than mucking around with our existing setup I've tried to migrate to another windows server which has created issues of it's own. I guess what I wanted to accomplish was creating a test environment that wouldn't cause issues if I bring things to a screeching halt with testing various things. The end goal is for us to wind up on more current versions of mysql, osticket and windows server. Here's what my plan is:1. Migrate existing php, mysql and osticket to identical test environment and make sure it functions2. Upgrade mysql3. Upgrade php4. Upgrade osticket5. address DB error if it still exists6. Migrate whole setup to IIS 7.5 or 8. (currently on 6).Thanks again for your help.