noob here. just installed 1.9.1 on xampp per the instructions on http://everyday-tech.com/osticket-install-for-windows-guide/but I find there is no email settings tab where I can configure imap and smtp. Mail diagnostic says it is successful, but no emails are recieved. This install is a test install on windows 8 64 bit and the firewall is disabled. I am looking for the tab with email settings for"status: enable disableHostportprotocolencryptionfetch frequency,etc. Thanks for your time.
That article was written for 1.7. The current version of osTicket is 1.9.Browse to: Admin panel -> Emails.Click "Add new email"I also note that article doesn't appear to cover setting up a windows task scheduler so that osTicket will actually check the email. I would recommend that you read:http://osticket.com/wiki/Email_settingsandhttp://osticket.com/wiki/POP3/IMAP_Setting_GuideOR! This forum thread (was written about an older version but is still right on) http://forum.osticket.com/d/discussion//setting-up-scheduled-task-to-check-for-new-mail
I found the settings thanks to this article http://forum.osticket.com/d/discussion//where-do-i-setup-smtp-details-for-osticket-to-use-to-send-alerts didnt realize they were per email address. Thanks for the links ntozier. Fetching was my next obstacle.
Let me know if you get stuck! I'll leave this thread open so you can add your success to it. :)
