I agree with everything you are saying, I just thought I would throw it out there to see what the general consensus is on a feature like this, as it could have unlimited potential and flexibility for nearly half of the customizations that people are asking for in the forums.I think most features can be converted into a plugin only if the plugin architecture is well supported throughout the system, and can eventually become a marketplace similar to how Woocommerce operates. Most things can be handled in a plugin fashion, like the time management, accounting, reporting, analytics, enhanced status, and even my recommendation Macros.The translation architecture seems like it falls in the same category with a revamped CSS framework, you can kind of kill two birds with one stone for that, since button names and things will also need to be handled by the CSS framework anyways. I think alongside a plugin architecture, you can have also have a CSS architecture built around a marketplace as well, so that people can develop and sell custom themes for this helpdesk platform.  Going back to what I originally stated, a good example of this is WooThemes/WooCommerce, they make themes for Wordpress, and they also have created an opensource shopping cart plugin for wordpress. Their shopping cart plugin Woocommerce has its own marketplace for extensions that extend the use of woocommerce.