i started with os ticket at 1.9RC1 and the issues has persisted sense the upgrade to 1.9 release. when my clients goto submit new tickets they get a blank page. I'm gett this error "Invalid CSRF Token __CSRFToken__Invalid CSRF token onhttp://ticket.thegeek.mobi/open.php
Log Date: Thu, May 22 2014 1 IP Address: *.*.*.* (ip omitted)"in the log every time. some times the ticket won't even go through all the way and no info other than a new ticket and the submitters info will go though.Based on the non-themed /scp I see when I go to your page, you need to re-download and upload osticket again to your web server for starters. MAke sure you clear your web broswer cache after you do that.
i did that when 1.9.0 came out and everything was working fine, i didn't add a theme. so, what you are saying is that i should wipe the www root directory with os ticket in it, leave the DB alone, and re-add the file from a fresh download?
well except the new ticket page.
You should download the archive.extract it.Use the contents of the new folder/upload and to over write your current files.You can achieve that a number of different ways. Remember that you want to keep your ost-config.php file as it contains your database settings.
okay lets see what happens.
nope, still goes to a blank page.
it also didn't take the description in the new ticket when i made a test one.
So your saying that when a client navigates to:http://ticket.thegeek.mobi/open.phpThey are greeted by a blank page?As a side note are you running 1.9.0 now? Are you running the LDAP pluggin?
no to LDAP, and no again, when they goto (after logged in) http://ticket.thegeek.mobi/open.php they can see the create a new ticket page. the issue is when they click submit after filling out the new ticket information, it takes them to a blank page still at the same url. on the ticket side of things, the user in question is part of an organization. so when this user creates a new ticket no description comes through to the ticket, i don't get assigned to the ticket, and neither does any of the primary users that are suppose to be collaborators. essentially the only thing that happens is a new ticket is created, with the user that did it, and the title of the ticket.
And whats logged in the php error log?
where can i find the php log on windows server. also i think this issue is related to something else as well. i finally got the email working (unsecured) but when i email to make a new ticket the same thing happens where the ticket is opened but no description comes through, instead i get "Error fetching ticket thread - get technical help."
This issues was Solved by update 1.9.1 bug#7335525
Excellent! I'll close this thread and mark it as resolved. Please feel free to start a new thread if you have another question/comment/suggestion/etc. :)
