Hello there,I'm trying to setup custom HTML templates for OSTicket e-mails but it seems that there's an issue whenever I try to use a <p style=whatever></p>. The whole thing disappears and the text goes unformatted.Furthermore, I noticed that if I don't close with the </p> it works sometimes as long as I don't use more than two in the same templates.I'm completely lost... Any ideas?Thanks in advance for your help!Regards,Tiago

Tried editing them directly in the database.If I do so, OSTicket freezes when trying to open the template I manually changed.

What version of osTicket are you using? osTicket has supported HTML templates since version 1.7.

@[deleted] he has tagged it osticket v1.9 

Please provide the actual code that you are trying to use.

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