I've set up an email account now in osTicket.I'd like people to be able to open a ticket just by emailing this email address (instead of having to go through the ticket form)Is this a possibility and how do I set that up?

If you've setup email in osticket, and setup cron/task scheduler then it will check the email address for emails and make them into tickets.Please see: http://osticket.com/wiki/Email_settings

4 months later

Hello all,I have the same problem. I thought I've well configured email accounts but it seems that my catch all address receive the mail and no ticket is created.Same problem when a customer replies to a ticket via an email soft : the answer doesn't go in the ticket and I get a mail via my catchall address.All the rest is working really fine and we're very happy. Should I detail my settings for any help ?Thanks !Oliver

Oliver, We don't really know if you "have the same problem" until we know what the original poster's problem was (if she even had one).Please post a new topic, and please refer to the "Please read before asking assistance" topic for tips on how to get help.Jack

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