I want to use a separate existing database for staff and client. I know something like this is not supported at the moment. But can someone please suggest me the name of files that need to be modified? I am using osticket v1.8.1.2. Also, all staff will login using LDAP which is already setup.
Separate Database? For tickets? How would that work? Staff wouldn't see any tickets from clients.. Perhaps you need to flesh your idea out a bit.
Or use the AD/LDAP plugin?
I guess I should have given more information about it to make it more clear. I actually have an existing internal tool which keeps track of all the staff. I intend to use osticket internally. The existing tool uses mysql database and has a users table which is always updated. Is there anyway that I can use that users table instead of the staff table in osticket db because the staff table would have to be updated manually each time then. Also, with LDAP plugin I still need to add all the staff to the osticket database. Right?
