G'day guys,Can't wait for the 1.9 version. Currently running version 1.8.1.2Anyway it seems just of recent that tickets are being sent without the subject line holding the ticket number. Obviously this is causing some stress on my part because when they do reply it comes up as a new ticket. I check through the settings and everything looks normal, but help is very much appreciated please.regards,Steven SwartsTechCare
This is what I have in my ticket template:Re: %{ticket.subject}But apparently that isn't working
Ok I changed it to:Re: %{ticket.subject} Is that right? Seems to work now anyway.
The ticket number isn't needed in the subject line, but if you want it there yes that is how you would add it.
Ok how does osTicket know which user is responding to what ticket?
That's a really hard question to answer with out going into a lot of detail that you probably don't care about.The Short answer is the message-id field in the email headers.
