Do you have user registration set to Public? What's sort of error you're getting?

Are you using AD account username or email to login? We only support username at the moment.PS: We're aware of the clear password being logged on invalid login and will be addressing it.

SamAccoutName should work. What do you have as Registration Method in Admin Panel > Settings > Access?

We're also having the same issue as Nick-C.New fresh install, using XAMPP web server and manually updated to latest PHP version. Admins can LDAP authenticate, but end users are unable to.

We're looking into the issue - although we can't replicate the issue locally. Anyone willing to schedule a goto meeting either today or tomorrow? We're in CDT timezone.

@[deleted] - email help at osticket.com and we'll schedule a conference call. Be sure to mention this thread.

We here are also interested in this issue, having also a lot of trouble getting ldap client auth to work (as already written in the avid users forum). Unfortunately our time zone is CEST, which is +7h... :( ... But since NickC seems to have the same problems as we have here, hope your goto meeting will be a success. Would be great to finally see this issue fixed :)

Also interested in this issue.And I have something more: I have the ost_client table loaded with internal clients (really don't remember how I did it, as there are all the users from Active Directory even if they never opened a ticket - maybe some old customization). All of them are guests.Is there a way to register all these users ?I want each user to login with user+password to get access to all his/her tickets, but I don't wan't the "you have to register" trouble.

For all interested in the issue:

This and other issues are fixed with the new ldap.phar.

where can I get it ?At Downloads, still says "Latest Stable Release, v0.4 Released March 3rd, 2014" and development repo is 2 month old.Thx

@[deleted] & @[deleted] - We actually have an updated plugin, with the fix, available in download edge page. 

Ok - now I can login with client user with AD authentication.Thanks

@TSchellhorn did you grab the new version?

I am using Latest Stable Release (v0.5), Updated May 5th, 2014The problem was that i also have to configure LDAP.

Hi everyone,

Since my English is very bad, this text is translated

electronically.

I have the following problem with the LDAP implementation.

Installation and Activation go smoothly. After entering the data (domain , DNS,

etc. ) are two messages.

1. " LDAP extension is not available "

mso-hansi-font-family:"Times New Roman";mso-char-type;mso-symbol-font-family:

Wingdings">

2 " LDAP extension is not available. Please install or

enable the ` php -ldap ` extension on

      your   web server ". 

 The entry " extension = php_ldap.dll " in the

php.ini file is enabled. What else can be the cause of the error ?

 I hope you can help me.

 system:

Windows Server 2008r2

Xampp

osTicket 1.9rc

LDAP Version 0.5

Greetings

Gerald

@[deleted];i´ve this Problem with version 0.4. and ost 1.8.1 and 1.9, but i don´t no why.

sorry, i´am to fast. Here the attachment

gerald2, we had the same, do the following to fix it.- edit php.ini in xampp CP, uncomment 'extension=php_imap.dll' (not explicitly needed for LDAP) & 'extension=php_ldap.dll' line- copy \php\libsasl.dll to \apache\bin\libsasl.dll (inside the XAMPP install folder)- (re)Start apache2 service to take effect.

amazing, a little solution for a great Problem^^Thank you very mutch veehexx.

oh, 'php_imap.dll' isnt explicitly needed for LDAP, it's just we wanted imap support so put it on the same line in our notes, which i C&P'ed here.

I meant by "little solution " the copy of the file libsasl.dll. The

problem with the picking up of mail via IMAP I was able to solve thanks

to the forum :-)

Is it possible to achieve SSO for clients?I know there is an HTTP passthru auth plugin and this works for Staff SSO (when their auth method is change from LDAP to HTTP). But cant find anything for clients, does anyone have any ideas/solutions?Using 1.9 on windows server with IIS.

I'm using this code:class myAuth extends UserAuthenticationBackend {    // No, we don't need username and pass    function supportsInteractiveAuthentication() {        return FALSE;    }    // Called for non-interactive authentications    // returns an instance of AuthenticatedUser if successful    function signOn() {        if(!$this->sess->isValid())            return;        $username=$this->sess->getUserName();        $info=$this->sess->getInfo();        $acct = false;        foreach (array($username, $this->sess->getMail()) as $name) {            if ($acct = ClientAccount:($name))                break;        }        if (!$acct)            return new ClientCreateRequest($this, $username, $info);        if (($client = new ClientSession(new EndUser($acct->getUser())))                && !$client->getId())            return;        return $client;    }    // Can't logout    static function signOut($user) {        return false;    }}$this->sess->getInfo() is mostly copied from auth_ldap:    function getInfo() {        return array(            'username' => $this->getUserName(),            'first' => empty($this->data)?'':$this->data,            'last' => empty($this->data)?'':$this->data,            'name' => $this->getName(),            'email' => $this->getMail(),//            'phone' => $this->_getValue($e, $schema),//            'mobile' => $this->_getValue($e, $schema),        );    }The rest of the code is quite easy to adapt. It took me a couple hours for the rest and nearly two days to reverse till the given snippet... And I'm not yet sure it's correct (but at least it seems to work!).Now, if only I could find some docs about what UserAuthenticationBackend:() should return I'd be happy...

What must i do to get the code working?i replaced the code with the orignal passthrui only get a white page, even in the admin panel

Look at the logs: white page is usually a "500 internal server error".The snippets I posted are, well, just snippets, not a full plugin!You have to understand a bit how plugins work (I'm still working on it, so I can't explain well) and then write some glue code that heavily depends on your environment: even if I posted my whole code, it would be really useless for you.