Do ticket filters execute on a reply from the user (client, not staff)?e.x.I would like to trigger a ticket filter on this reply from the user. Here is a current filter that I have in place so that a user can change their priority to high. The filter doesn't execute on a reply from the user, although it will execute on a new ticket creation.osTicket (v1.8.1.2)Ubuntu 12.04.4 LTSApache/2.2.22PHP 5.3.10

4 days later

Q: Do ticket filters execute on a reply from the user (client, not staff)?A: No, they only apply to new tickets.

Bummer. Thanks for the info.

Very welcome.  I'm going to close this thread since your question has been answered.  If you have another question please start a new thread.

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