Hi, Neil,It's not a hardware issue. This hardware has been running the prior versions just fine.This version is so buggy, is there a way to roll back the database to a prior version?A list of changes, perhaps? I don't want to lose the thousand or so tickets we have made in this version.I might suggest the reason you are not able to see the performance issues is you do not have ten thousand tickets? As stated, the Open pops up almost normally. But try to find someone's ticket history and its minutes! That's software, not hardware.There was a note about this in a slightly earlier version on this forum, so perhaps it has not been addressed?

Thanks, Neil,The update install from 1.7.3 did not go smoothly, so my suspicion is that there was some error in the DB. By knowing what the changes were I was hoping to go back and take a look. The 1.7.3 code on the backup DB runs ok, so the performance hit is here with 1.8.1.2. I cannot roll that back though (too many conversations!).Unfortunately we have our own software to develop, and don't have resources or expertise to dig into php. We'll have to muddle through for now. If you think moving to a different server would change anything I would do it, but I just can't see how it will affect anything using the same code and same database. Maybe someday I'll have the time to try it. On the other front, it's a bit expensive for us to move to the hosted version right now. We have too many 'agents' (who only need occasional access, but as their true self, not a generic identity.)If you have any other ideas let me know.Oh, the rollback idea was because although we love the RT editor, the dang hover boxes (Dashboard right over Open!) in the 1.7 UI drive us all nuts, and the other feature additions aren't really what we needed that badly. And we use LARGE attachments, so putting them in the DB (while there are reasons) seems excessive. But if it ever comes up, please cast our votes for changing their position or at least that one hover item. Thanks again for all you do to keep us running!

Not sure I understand this plugin system. I could add files, but the storage-fs folder has no docs or description, and then this from the readme.md has me completely at a loss:"After cloning, hydrate the repo by downloading the third-party library

dependencies.

php make.php hydrate"

I think I'll wait until there's something a normal user user can understand, or at least some documentation. Hopefully that'll be in the next update!Cheers!