[resolved] Blank Page After Repsonse via Reply. Doesnt happen when "Noreply" selected v1.8.1.2

joemillano

Hi ,When we press reply it whirrs around for a little while before it sends email and sometimes next sceen is blank. Sometimes duplicate emails send.I have tested php sendmail script and sends emails in milliseconds.. so its not connectivity.Cheers!osTicket Version

v1.8.1.2

Server Software

Apache/2.2.21 (Win64) PHP/5.3.10

PHP Version

5.3.10

MySQL Version

5.5.20

joemillano

Sorry no reply is "Do Not Email Reply"..

ntozier

I haven't seen this, but then I always email out replies. Are you seeing any errors in your php or mysql error logs?

joemillano

Hi , this appears each time: PHP Fatal error: Call to a member function stripQuotedReply() on a non-object in D:\\wamp\\www\\ticket\\include\\class.mailfetch.php on line 548 PHP Stack trace: PHP 1. {main}() D:\\wamp\\www\\ticket\\api\\http.php PHP 2. Dispatcher->resolve() D:\\wamp\\www\\ticket\\api\\http.php PHP 3. UrlMatcher->dispatch() D:\\wamp\\www\\ticket\\include\\class.dispatcher.php PHP 4. Dispatcher->resolve() D:\\wamp\\www\\ticket\\include\\class.dispatcher.php PHP 5. UrlMatcher->dispatch() D:\\wamp\\www\\ticket\\include\\class.dispatcher.php PHP 6. call_user_func_array() D:\\wamp\\www\\ticket\\include\\class.dispatcher.php PHP 7. CronApiController->execute() D:\\wamp\\www\\ticket\\include\\class.dispatcher.php PHP 8. CronApiController->run() D:\\wamp\\www\\ticket\\include\\api.cron.php PHP 9. Cron->run() D:\\wamp\\www\\ticket\\include\\api.cron.php PHP 10. Cron->MailFetcher() D:\\wamp\\www\\ticket\\include\\class.cron.php PHP 11. MailFetcher->run() D:\\wamp\\www\\ticket\\include\\class.cron.php PHP 12. MailFetcher->fetchEmails() D:\\wamp\\www\\ticket\\include\\class.mailfetch.php PHP 13. MailFetcher->createTicket() D:\\wamp\\www\\ticket\\include\\class.mailfetch.php PHP 14. MailFetcher->getBody() D:\\wamp\\www\\ticket\\include\\class.mailfetch.phpCheers!

joemillano

Just to add.. I get the email within seconds but stays spinning around. I "replied" and got the reply before I started typing here and its just stopped spinning around now ( its not blank this time - but may be the next time , will be )

ntozier

The error that you posted does not appear to match the problem that you are reporting... as the MailFetcher is for well fetching email not sending it. I've asked the devs to take a look at this anyway.

jared@osticket.com

I think the issue corresponding with the log messages was fixed here. It should be released in the next release cycle of osTicket; probably next week. You could download and apply a patch, or just download the patched files from the commit.I'm with Neil, though, I think the log messages don't match the title problem statement of this thread.

joemillano

Thanks Guys - I agree - just a Red Herring - but all the logs show me right now. Will wait for next release.Thanks again!

joemillano

All set with 1.9.1 , thank you!

ntozier

Fantastic! I'm glad that the new version fixed the problem that you were having. I'm going to close this thread as resolved, but should you encounter another issue, or have another question/comment/etc please fee free to start a new thread. :)