(v1.8.1.1)Hi!  Have a odd issue, and wondering if someone can point a rookie to a config page I may be missing.New ticket created, email alert wanted.I am not getting a email, as staff, of a ticket being created.I checked:Admin>Settings>Alerts - New Ticket enabled, not for members though, just Admin / Dept emails. (I get both these accounts)Admin>Staff>Depts - New ticket notice is not disabled. I am listed as the manager. Dept email set. Auto response set to dept email above.Admin>Settings>Autoresponder  - New ticket is enabled. (this is user response right? I tested, didn't get it as the user either)Now, when I reply to a ticket, the user gets a response.When I test (Diag page) email, it works, no issue, to all email address' I would expect the alert to go to.I then went into the department config again, found one thing I figured wouldn't change anything...  Auto response email dropdown. It was set to use dept email.  Dept email is set correct, as a 'from address' I want.  I changed the autoresponse email from 'use dept email' to, the actual email (as seen in dept email box as well) and wham.... I get alerts.What am I missing..... that shouldn't make a difference.  The config is the same, regardless of what I have in autoresponse email, as it points to the dept email, and its the same address.What am I missing... want to know the why.... since it is working now.