Just started the install of latest version 1.8.0.1 on HostGator shared account (PHP version 5.3.28), Fatal error: Class 'PEAR' not found in /public_html/support/include/class.validator.php on line 141.141 is the last line in this:    function is_email($email) {        require_once PEAR_DIR.'Mail/RFC822.php';        return !PEAR:(Mail_RFC822:($email));This occurs right after clicking "Install Now" on the page osTicket Basic Installation.I can't seem to find this error in the forums anywhere else.  Thanks for any guidance! 

Hostgator shared accounts run CentOS 6.5 x86

PEAR is supposedly included on HostGator accounts:http://support.hostgator.com/articles/hosting-guide/hardware-software/pear-packages

1.8.0.1 is not the latest.  1.8.1.1 is.I would recommend that you contact HostGator for support with their hosting account. PHP isn't seeing PEAR.Moving thread to 1.8 - installation help section of the forums.

Write a Reply...