Creating ticket via Email does not work anymore!!

Bizman

Hi there,I updated from 1.7 to 1.8 and emailing tickets simply didn't work anymore.I had other issues as well like osticket not sending new ticket creation emails to the clients ( same as others on forum )Anyway... I removed the database... removed the files... ( I wanted to start clean )Made sure my server was running PHP 5.4 throughout (PHP Version 5.4.24 ) to be precise.So I did a clean install ... Everything worked well ( OsTicket now sends emails when new tickets are created ) GREAT!Accept the problem of initiating tickets through email is still there....I send an email to support@email.com ( all same as before )and I get this reply ( piping was working before )------------------This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: pipe to |/home2/xxx/public_html/helpdesk/api/pipe.php generated by support@bizmantools.com local delivery failedThe following text was generated during the delivery attempt:------ pipe to |/home2/xxx/public_html/helpdesk/api/pipe.php generated by support@bizmantools.com ------ Parse error: syntax error, unexpected T_STATIC in /home2/xxx/public_html/helpdesk/include/class.plugin.php on line 110

Bizman

There is more to the email... But it's too long to post :/

Bizman

There is more to the email... But it's too long to post :/

ntozier

The only time that I have ever seen this error:Parse error: syntax error, unexpected T_STATIC in /home2/xxx/public_html/helpdesk/include/class.plugin.php on line 110

It was because the PHP version is incorrect for 1.8.x. I would recommend dropping to a command line on your webserver and running the command:php -vIf you have more than one version of PHP installed, some times the command line version differs from the version that the web server is running. In which case you would need to make sure that your cron is pointing to a version that is 5.3+.

Bizman

I don't know how to get to the CLI on my webserver, I'm with Hostgator any knowledge in that area ?I did however create a phpinfo.php with this code<?phpphpinfo(); ?>and that gives tons of info, but says version 5.4.24Now this cron part ? I don't have a cron job ( nor did I ) for the piping ? I'm a bit of a noob in that area...Do I need a cron job and if so how do I make sure it's pointing to a specific php version ??I never touched crons before and in version 1.7 of Osticket my mails were working perfect

ntozier

You should contact HostGator support.If I remember correctly you can enable SSH on your account via their web page. Then you can log in and run the command. Hostgator last I checked has multiple versions of PHP installed. phpinfo() will show you the version that the webserver is using. If you are using piping you do not need cron. But piping DOES require command line PHP to be 5.3+.You can also edit /api/pipe.phpfirst line: #!/usr/bin/php -qto the correct path for PHP 5.3+ on your web host.

Bizman

Thank you for your replies!!Ok I enabled SSH, I checked the CLI and it IS 5.2 !!!!!! Ok so how do I set it in CLI to 5.4 ????And that #!/usr/bin/php -q is the first line in that pipe.php!Thank you

ntozier

You should contact HostGator support.You should edit /api/pipe.phpfirst line: #!/usr/bin/php -qto the correct path for PHP 5.3+ on your web host. You can get the path to php5.3+ from your webhost's support.

Bizman

Sorry I think I didn't explain myself properly... The first line of pipe.php is already there! that's done..I just need to upgrade the CLI php version is there a line of code to do that ??

Bizman

I spoke to HostGator... It can't be done on a shared server..

ntozier

I'm not sure how else to tell you this... change the first line to match the path to your servers php53.It should probably read:#!/usr/bin/php53 -qbut only hostgator support can say for sure. You do not need to upgrade the cli version of php.