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Hi there,I updated from 1.7 to 1.8 and emailing tickets simply didn't work anymore.I had other issues as well like osticket not sending new ticket creation emails to the clients ( same as others on forum )Anyway... I removed the database... removed the files... ( I wanted to start clean )Made sure my server was running PHP 5.4 throughout (PHP Version 5.4.24 ) to be precise.So I did a clean install ... Everything worked well ( OsTicket now sends emails when new tickets are created ) GREAT!Accept the problem of initiating tickets through email is still there....I send an email to support@email.com ( all same as before )and I get this reply ( piping was working before )------------------This message was created automatically by mail delivery software.A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: pipe to |/home2/xxx/public_html/helpdesk/api/pipe.php generated by support@bizmantools.com local delivery failedThe following text was generated during the delivery attempt:------ pipe to |/home2/xxx/public_html/helpdesk/api/pipe.php generated by support@bizmantools.com ------<br /><b>Parse error</b>: syntax error, unexpected T_STATIC in <b>/home2/xxx/public_html/helpdesk/include/class.plugin.php</b> on line <b>110</b><br />