Email Ticket creation issue

sproutrb

Hello,I am having an issue with getting tickets to auto-create from emails when nobody is logged on to osTicket.Server: Windows Server 2008 R2 (IIS7)PHP: 5.3.10So email is generally working fin with IMAP, and when someone is logged in, a ticket is created successfully from the mailbox, and the email is moved succesfully to a subfolder. The only issue is that we need emails to be processed at all times, not just when someone is logged in but i am unsure of how to achieve this.Any help would be greatly appreciated.Thank youRichard

sproutrb

OK so i didn't search well enough!problem sorted - thanks

sproutrb

Resolution:http://osticket.com/wiki/POP3/IMAP_Settings#Recurring_tasks_scheduler_.28Cron_Job.29Windows scheduled task

ntozier

You found the solution before I saw this thread. You are of course correct. Thank you for posting your solution here maybe someone else will see this and it will help them. Closing thread, but please feel free to start a new thread if you have another question.