Attachment not sent with New Ticket

arcadia

Opening a new ticket as support user from the web gui with attachment the mail is sent to the recipient but without attachment. Thereafter, attachments are exchanged without problem. OS Ticket is running on a Turnkey LAMP stack ver 13 with PHP Version 5.4.4-14+deb7u7.

ntozier

I just opened a ticket with the staff panel to my personal email address and attached an image. The New Ticket alert sent to my personal email address had the attachment attached. I am not able to replicate the issue that you are reporting.You have not provided us with enough information to properly troubleshoot this issue. Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.Please

also consult your PHP error log and web server error log and post

anything that you think might be pertinent to the problem that you are

experiencing.