Broken links in tickets

CoastalData

Hello,I'm using the latest, 1.8.01. I've found that when somebody sends us an html email with links through OST, it's doing something to re-write those links, so that they don't work, and look like this:http://www.kellytours.com/HelpDesk/scp/l.php?url=http%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Fe%3D0018h5npYW8yp1UEKFhmuslS65-an8rihU_sUktS3Bq14Ur_JIed4x3OVdJa-LFC-0aKyNBkaVbB58MgeDjR9JLfLALqgqO5drWhgVpDqmm5xnvWpMCAvHJF5rin9GDkkqy&auth=cc0701e3aa09ac79dbaa0537b1cbe76eIf I click on that link, I get Error 403 Forbidden, and it suggests that an .htaccess update may be in order, but does not say what I should be set to.Anybody got any ideas on the fix for this?Thanks in advance!--Jon

ntozier

1.8.0.1 isn't the latest. 1.8.0.2, 1.8.0.3 and 1.8.1 are all newer. You may want to upgrade.Your reported issue may be similar or the same as the one reported here: https://github.com/osTicket/osTicket-1.8/issues/600 which is currently being looked at.

CoastalData

Well, I see you're right about the version! Seems like I just installed this yesterday.Yes, my issue is very similar to that one you referenced, plus this one, as well, which suggests that it's a mod_security issue, they just didn't post the actual solution:http://www.forum.osticket.com/d/discussion//links-don-t-take-user-to-actual-url-send-to-403-page What I'd like to know is why the heck OST is rewriting the links at all? Seems like there should be an option to turn that off... I don't need it fixed, I'd rather it was gone.--J

Raj

Facing same issue. How do I fix this URL re-writing or wrapping issue?

ntozier

@[deleted]: My understanding is that its a security feature. You could suggest that there be a way to prevent this re-writing and they may listen.@[deleted]: You might want to participate in the conversation on github trying to solve the problem.

infotec

same problem with links in messages - placing a link in a response to the client is useless as they get ERROR 403 - FORBIDDEN (v1.8.1.2)

ntozier

this?https://github.com/osTicket/osTicket-1.8/issues/600