(osTicket 1.7.1 installed)Hello, i did set up succesfully email fetching and and now a user Joe can:1) Open a ticket by sending an email to support@example.com2) Reply to staff ticket updates by replying to support@example.comHowever i can't reply to user joe by email. I am receiving an email like the following but if i reply to that email a new ticket is created: I would like to be able to reply to user Joe by email. My reply should be appended to the ticket and emailed to joe. How can i configure osticket to do that?Thanks---Admin,New ticket #316606 created.-------------------Name: ********************Email: ********************Dept: 1
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