(osTicket 1.7.1 installed)Hello, i did set up succesfully email fetching and  and now a user Joe can:1) Open a ticket by sending an email to support@example.com2) Reply to staff ticket updates by replying to support@example.comHowever i can't reply to user joe by email. I am receiving an email like the following but if i reply to that email a new ticket is created: I would like to be able to reply to user Joe by email. My reply should be appended to the ticket and emailed to joe. How can i configure osticket to do that?Thanks---Admin,New ticket #316606 created.-------------------Name: ********************Email: ********************Dept: 1

- Generic Supportello-------------------To view/respond to

the ticket, please login to the support ticket system.- Your friendly

Customer Support System - powered by osTicket.

1.7.6 is a little old at this point.  I would recommend that you update to the 1.8.x tree.  I am glad that you solved your problem however. :)  I'm gong to close this thread but please feel free to start another if you have another question,

Write a Reply...