Fatal error: Unknown: Failed opening required 'common_footer.inc' (include_path='./ ....

darkcadtec

osTicket Versionv1.8.1Server SoftwareApache/1.3.37 (Unix) mod_ssl/2.8.28 OpenSSL/0.9.6b mod_fastcgi/2.4.2PHP Version5.3.6MySQL Version5.1.55

After installation I get this message at the bottom on all pages.

Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0Fatal error: Unknown: Failed opening required 'common_footer.inc' (include_path='./:/helpdesk/include/:/helpdesk/include/pear/') in Unknown on line 0

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I check also the uncompressed file after download of 1.8.1 but can't find helpdesk/include/common_footer.inc

ntozier

This is not an osTicket issue. There is no reference to any such file anywhere in the osTicket project.This sort of thing is usually a PHP configuration issue. Please check your PHP configuration (php.ini) for the auto_append_file (common_footer.inc) and auto_prepend_file (common_header.inc) directives. If you are using a web host you may need to contact them.

darkcadtec

Yes is a web host, yahoo business.I will contact them about this issue, thank you.You can see it at www.darkcadtec.com/support

darkcadtec

I just made a view source to the login page and check the end of page after </html>, just I don't know where is coming from:

http://darkcadtec.com/support/scp/login.php

************************************************

-------- following last part of the script ------------

</body>

</html>

Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0

Fatal error: Unknown: Failed opening required 'common_footer.inc' (include_path='./:/support/include/:/support/include/pear/') in Unknown on line 0

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What you think ?