Hi all, hope someone can help or point me to the issue.  I recently installed osticket v1.8.0.2 on my Ubuntu 12.04 server.  I configured osTicket with a mailbox and set it to fetch email via IMAP from an Exchange 2007 server.  Also I set up a cron job following the steps on the Wiki.  The cron job is supposed to enable fetching email every 5 minutes.    The following is entered cron job was added with "sudo crontab -e" to run the job as root:>

Normal

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false

false

false

EN-US

X-NONE

X-NONE

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>*/5 * * * * /usr/bin/php

/var/www/osticket/api/cron.php

The osTicket server is fetching email fine from the support@mydomain.org mailbox, and tickets get created automatically.  However there seems to be a delay where it takes more than 5 minutes between when the email is sent in and when the ticket is created.  For example, I sent an email to support@mydomain.org and at 1 and the ticket is created at 1 (should have taken 5 minutes at most).  Other times, it seems to fetch the mail and create the ticket within the 5 minute window as expected.   It seems random in nature and I can't see why there is a delay.  Any ideas?  Do you think it's a cron issue or something configuration setting in osTicket?    If you have any clues or advice please let me know!Cheers,Chris

2 years later

Hello, any idea of this issue? I have the same problem, but some times I have hour of delay

a year later

hi, anybody got solution for this issue? I have the same problem, some time it's taking long time.

Without knowing more about your setup and config, not really.

Well v1.8.0.2 isn't really supported anymore so I don't know that anyone would be able to assist you.  Also please do not be a necromancer... start your own thread instead of reviving one from May 2016.Closing zombie thread with a head shot.

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