Blank emails

msrebs

Hi,We've just upgraded to 1.8 (installation information attached). blank Since the upgrade, all emails sent by osTicket have been blank; have no message body (0 characters when you view source). This seems to be true for all Exchange accounts (Office 365, Outlook.com) but Gmail appears to be unaffected.Has anyone else experienced this and/or found a solution?What's odd is that the message itself is sent and delivered correctly, but has no content.

ntozier

What do you see when you go to Admin panel -> Emails -> Templates?Additionally when you click on in-use template:1. what color are the links?2. do you have anything in the template entries?Also 1.8.0.1 is out and has several bug fixes. You may want to upgrade to it.

msrebs

Hi, please find the relevant screen grabs below. I've tried resaving the templates, checking each wildcard used, switching templates and checked the database entries too. blank

msrebs

2nd screen

ntozier

I'll point this thread out to the devs as I don't see anything that's blatantly obvious.

msrebs

Thanks. We're still investigating at our end will will post any updates we have for the community.

jsgranier

Hi,We have just installed a v1.8.0.2 (no update, it's a fresh install), and we have the same problem : blank email body when the recipient is hosted by Exchange, and no problem when the recipient is at gMail or other.Do you have any clue?Thanks a lot.

msrebs

Hi,We have been able to fix it, I'm going to ask the team for an explanation of how they did this for you to implement.

msrebs

Hiya, our solution is explained towards the end of this thread: https://github.com/osTicket/osTicket-1.8/issues/202#issuecomment-328160We have reported this issue to the developers.

jsgranier

Hiya, our solution is explained towards the end of this thread: https://github.com/osTicket/osTicket-1.8/issues/202#issuecomment-328160

We have reported this issue to the developers.

Thanks a lot !It Works !

ntozier

@msrebs,Thank you for posting your solution here. Hopefully if anyone else is having a similar issue the will see this and it will help them. I'm going to close his thread since your issue has been resolved. Please feel free to post again should you encounter any further issues. :)