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HiI am a complete novice when it comes to osTicket. I have installed the latest release (v1.8.0.1). So far I have been able to install the software and setup the various options without any problems, except...From a user account (user@abc.com) I can email the system (osticket@company.com) and receive an automated reply with my ticket ID (#1) as per normal. However, if I then reply to the automated reply (from user@abc.com to osticket@company.com), the email is received by the system but a completely new ticket ID (#2) is created, instead of the reply being appended to the thread of the original ticket ID (#1).I hope I have explained this clearly and that this is a simple issue to fix. I haven't been able to find anything like this in the discussion forum, or any options to configure this sort of thing in the osTicket Admin control panel.Thanks in advance.