Incoming Emails:
Email Polling:
Enable POP/IMAP polling
Poll on auto-cron
Strip Quoted Reply:
(depends on the reply separator tag set below)
Reply Separator Tag:
Above options selected but separator tag NOT included in Emails...Reply Separator is filled in even if it does not show above <grinosTicket version: v1.8.0.1Any suggestions would be appreciated
Sorry I have no idea what you are trying to ask. Please read the following thread: please read prior to requesting assistance.
Let me try to simplify/clarify itWhen a user receives an EMAIL there is supposed to be a REPLY SEPARATOR line included at the TOP of the EMAIL!I have the REPLY SEPARATOR defined as : ##- Please type your reply above this line -##I have checked the 2 option boxes (Email Polling and Strip Quoted Reply)The Email does NOT include the REPLY SEPARATOR!!!!!Running osTicket version: 1.8.0.1
I've just taken the time to try this on both my personal osticket implementation (1.8.0.1) and supportsystem.com and it work on both just fine. I am using the default setting for reply seperator at: Check admin panel -> Settings -> Emails -> under Incoming emails -> "Reply Separator Tag", with "Strip Quoted Reply" checked.
I too am having problems with this, the quoted reply is not stripped.I have the strip option checked and am using POP3 polling :/
