During the install I got the message in the subject line above. Honestly it's not bloody missing, I renamed the original file to ost-config.php and change to read write permissions to full. Running Windows 7 Home Edition.
Can it be a paths issue?
Refresh/reload the installation page?
After renaming that file to become "ost-config.php", have you tried to refresh/reload the installation page? This should fix your problem, and you should continue the installation process.
Sincerely,
Masino Sinaga
After renaming that file to become "ost-config.php", have you tried to refresh/reload the installation page? This should fix your problem, and you should continue the installation process.Sincerely,
Masino Sinaga
I took a copy of the the config file and put it in every directory to ensure there were no incorrect paths but same result.
rename it back to ost-config.sample.php. The installer will take care of renaming/creating the ost-config.php file for you.
rename it back to ost-config.sample.php. The installer will take care of renaming/creating the ost-config.php file for you.
I did as suggested with no changes. I downloaded a fresh copy and attempted to install with same results. I ensured that the file had permissions to read/write, correct paths, renamed the ost-config.sample to ost-config.php and back again with no change.
I have no clue what is going on?
Are you getting any errors in the error logs or during installation?
Is the directory writable?
Please describe your setup (include host if not self hosted).
Are you getting any errors in the error logs or during installation?Is the directory writable?
Please describe your setup (include host if not self hosted).
Roger... download the OSTicket file to my Windows 7 Home Edition desktop. Extracted the file to a rename directory named OSTicket located at the root of my C:\ drive (see OSTicket ost-config.jpg attached) .
I have IIS 7.5 and created the OSTicket website using the helpdesk (upload) directory as the public directory. I am running MySQL Server 5.5 with a new database name OSTicket and PHP 5.3.6 loaded and operational. I have a test geeklog (php) website running on this computer without issue.
I open a web browser to OSTicket/setup/install.php and instantly get:
(see OSTicket Error 1.jpg attached). Also tried as suggested to rename back to ost-config.sample with same result. I've rebooted and refreshed all with same result. Meanwhile my other PHP website (Geeklog) works without issue.
Roger... download the OSTicket file to my Windows 7 Home Edition desktop. Extracted the file to a rename directory named OSTicket located at the root of my C:\ drive (see OSTicket ost-config.jpg attached) .I have IIS 7.5 and created the OSTicket website using the helpdesk (upload) directory as the public directory. I am running MySQL Server 5.5 with a new database name OSTicket and PHP 5.3.6 loaded and operational. I have a test geeklog (php) website running on this computer without issue.
I open a web browser to OSTicket/setup/install.php and instantly get:
(see OSTicket Error 1.jpg attached). Also tried as suggested to rename back to ost-config.sample with same result. I've rebooted and refreshed all with same result. Meanwhile my other PHP website (Geeklog) works without issue.
After all of the effort above, it magically began to install @#$#@!@!! Unbelievable!
Not sure what to tell you. I'm glad that you got it working. I honestly doubt that it was an OST issue however. It's more likely a Win7/IIS/PHP issue. If you ever figure out what went wrong please post here so that someone else can benefit from your experience.
