- Edited
It seems I have to have a separate POP account for each Department's incoming email. I would much prefer to have a common POP account from which emails are distributed to departments according to the To address on the email.
Incoming email distribution
2 months later
- Edited
After some thinking, I think I understand what you are asking. You want all aliases to go to a single address like so:
catchall.support@nodomain.com
engineering.support@nodomain.com -> catchall.support@nodomain.com
marketing.support@nodomain.com -> catchall.support@nodomain.com
billing.support@nodomain.com -> catchall.support@nodomain.com
And then have osTicket determine which department to place the ticket to based on what the TO: field originally said, not the mailbox that the email ended up in.
Seems doable, but I'm not a programmer, yet, and the osTicket guys are giving the software away for free. The source is there for you, though. When a ticket comes in I think it's processed by include/class.mailfetch.php.
Given that, why wouldn't you just set up the extra email accounts? Are you limited in how many you can create on your domain? Because most hosts seem to allow unlimited email accounts.