Hi,

Long time user of OSTicket 1.6 RC4. I love it, it's a great piece of software and now an essential toool I use everyday. I have been using it for a year and a half with no issues until a day ago when it just stopped picking up POP3 emails. I run Exchange 2007 and have a mailbox defined for osticket. I turned on logging for the POP3 service and manually ran the command from my crontab to see what was happening:

(Note I stripped out all the time and date stamps to make it easy tor read.)

+OK The Microsoft Exchange POP3 service is ready.

CAPA

+OK

TOP

UIDL

SASL NTLM GSSAPI PLAIN

USER

STLS

AUTH GSSAPI

+

-ERR The AUTH protocol Exchange was canceled by The client.

AUTH PLAIN

+

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

+OK User successfully logged on.

CAPA

+OK

TOP

UIDL

SASL NTLM GSSAPI PLAIN

USER

STLS

STAT

+OK 13 801820

LIST

+OK 13 801820

1 1785

2 1971

3 2065

4 554625

5 2907

6 207815

7 2560

8 2964

9 3968

10 4761

11 4029

12 7397

13 4973

TOP 1 0

+OK

.

RETR 1

+OK

.

QUIT

+OK Microsoft Exchange Server 2007 POP3 server signing off.

OSTicket seems to download 1 message and then abruptly quit. I am not sure where ot go from here, as I don't wait to loose the waiting emails.

Any ideas would be appreciated.

Update ...

One thing I just tried was deleting the message it appeared to be stuck on, but it didn't seem to make any difference. On the next run it does the same RETR 1 and then quits, no new tickets show up in OSticket.

Thanks.